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PyCentric

Privacy Policy for PyCentric (Pty) Ltd

Privacy Policy for PyCentric (Pty) Ltd

Effective Date: 3 July 2025

1. Introduction

Welcome to PyCentric (Pty) Ltd ("we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website, https://pycentric.co.za, and use our services.

This policy is framed in accordance with South Africa's Protection of Personal Information Act (POPIA), the European Union's General Data Protection Regulation (GDPR), and applicable data privacy laws in the United States.

By using our website, you consent to the data practices described in this policy.

2. Who We Are

Our website address is: https://pycentric.co.za. Our registered company is PyCentric (Pty) Ltd, located in Gauteng, South Africa. For any privacy-specific concerns, please see the "Contact Us" section.

3. What Personal Information We Collect and Why We Collect It

We collect information to provide and improve our services to you. The types of information we collect include:

  • Contact Form & Lead Form Submissions: When you contact us through a form on our website, we collect the information you provide, such as your name, email address, phone number, and any details you provide about your project or inquiry. We use this information to respond to your request and for business development purposes. Our legal basis for this processing is our legitimate interest in conducting business and, where applicable, taking steps prior to entering into a contract with you.
  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
  • Cookies and Analytics: We use cookies to enhance your experience on our site.
    • Functional Cookies: If you leave a comment, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience and last for one year. When you log in, we set cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year.
    • Analytics Cookies: We use services like Google Analytics to understand how visitors use our site. This helps us improve our website and services. These cookies may track things such as how long you spend on the site and the pages that you visit, but the data is aggregated and anonymized.
    • Managing Cookies: You can control and manage cookies through your browser settings. Please note that removing or blocking cookies can impact your user experience.
  • Embedded content from other websites: Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

4. Who We Share Your Data With

We do not sell your personal data. We may share your information with trusted third-party service providers to facilitate our services, including:

  • Spam Detection Services: Visitor comments may be checked through an automated spam detection service (e.g., Akismet).
  • Analytics Providers: We share data with platforms like Google Analytics to analyze website traffic.
  • Service Providers: We may share information with cloud hosting providers, CRM systems, and email marketing services that form part of our business operations.
  • Legal Requirements: If required by law, subpoena, or other legal process, we may disclose your information. If you request a password reset, your IP address will be included in the reset email.

5. How Long We Retain Your Data

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically.
  • Contact Form Submissions: We retain information from contact forms for a period necessary to address your inquiry and for our business records, typically up to [e.g., 5 years], unless you become a client.
  • User Profiles: For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time.

6. Security of Your Data

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

7. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. Since our service providers (like Google) may be international, your data may be processed in countries like the United States. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that adequate data protection safeguards (such as Standard Contractual Clauses) are in place.

8. Your Data Protection Rights (POPIA & GDPR)

You have specific rights regarding your personal data. Subject to legal exemptions, you have the right to:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request that we correct any information you believe is inaccurate or incomplete.
  • Right to Erasure (Right to be Forgotten): Request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: Request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: Object to our processing of your personal data, particularly for direct marketing.
  • Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: If we are relying on your consent to process your data, you have the right to withdraw that consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority. In South Africa, this is the Information Regulator. In the EU, it is the data protection authority in your member state.

To exercise these rights, please contact us at the details provided below.

9. Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: